FAQ

Rui Le’er is a direct conveyor equipment manufacturer with its own factory in China, responsible for design, production, inspection, and shipment.

Yes. As an experienced conveyor supplier and manufacturer in China, we offer OEM & ODM solutions tailored to material type, capacity, layout, and working conditions.

Our factory operates under ISO9001:2015 quality management and MA certification, with full-process inspection to ensure stable and safe operation.

Yes. Rui Le’er serves global markets including North America, Europe, and Oceania, providing remote technical guidance and long-term after-sales support.

Hello, after the equipment arrives at your site, we will need to slightly adjust the time based on the equipment model and the on-site conditions. Our professional team will optimize the installation process to ensure efficiency and quality.

Hello, the number of our installation technicians sent overseas will be determined based on the scale and complexity of the equipment. Typically, for a single standard conveyor system, we will send one senior engineer; for large integrated projects, the team may expand to 10 people to ensure the smooth progress of the installation work.

Hello, the annual sales targets for becoming an authorized distributor of our company will be customized based on the market size in your area, your customer resources, and your capacity within the industry. Through in-depth communication, we will set reasonable and realistic sales targets to achieve a win-win outcome for both parties.

Hello, thank you for your trust in entrusting us with payments to other suppliers. However, for the sake of both parties' financial security and compliance, we are currently unable to undertake the service of transferring funds to other suppliers on your behalf. We recommend that you settle the payments directly with the respective suppliers.

Hello, combined loading is possible. We support consolidating goods from other suppliers at our factory. Please inform us in advance of the arrival time, quantity, and packaging specifications of the goods, and we will arrange storage and container consolidation to help you save on logistics costs.

Hello, our company's Spring Festival holiday is scheduled from February 15, 2026, to February 24, 2026. During the holiday, we will have staff on duty to handle urgent requests. We recommend that you plan your orders in advance to avoid affecting project progress.

Hello, equipment installation in hot and cold weather is possible. Our equipment can be installed normally in both high-temperature and severe cold environments. All products are designed and manufactured according to strict environmental adaptability standards, and the installation team will provide professional protective measures and construction plans for extreme temperatures to ensure installation quality and personnel safety.

Hello, equipment installation in cold and hot weather is possible. Our equipment can be installed normally in both high-temperature and severe cold environments. All products are designed and manufactured according to strict environmental adaptability standards. The installation team will provide professional protective measures and construction plans for extreme temperatures to ensure installation quality and personnel safety.

Hello, we currently have professional after-sales and sales liaison offices in Shanghai and Guangzhou. We can provide the specific addresses and contact person information at any time, making it convenient for you to visit and discuss.

Hello, sending a technician for on-site installation is certainly possible. We can dispatch experienced engineers to your company to handle the installation, commissioning, and operational training of the equipment. Expenses such as round-trip airfare, accommodation, and related allowances can be determined through mutual agreement in the cooperation contract.

Hello, we support the separate purchase of various equipment spare parts. We have a comprehensive spare parts inventory system, covering core components such as idlers, rollers, conveyor belts, and drive motors. You only need to provide the model and quantity of the spare parts you need, and we will promptly provide a quotation and delivery plan.

Hello, we regularly participate in professional trade shows for the conveyor equipment industry both domestically and internationally. The schedule and booth number will be announced on our official website in advance. We welcome you to visit our booth for on-site discussions.

Hello, it is possible to deliver the equipment to the Guangzhou warehouse. We can arrange for our partner logistics provider to deliver the equipment directly to your designated Guangzhou warehouse. Our long-term logistics team has extensive experience in transporting industrial equipment, ensuring that the goods are delivered safely and on time.

Hello, after receiving your detailed requirements (including site conditions, equipment dimensions, conveying capacity, conveyor layout, material characteristics, etc.), we can provide a preliminary equipment design plan within 3 working days. The final detailed design plan will be iteratively adjusted and confirmed based on your feedback.

Hello, our conveying equipment is strictly manufactured in accordance with national and industry standards, such as GB/T 10595-2023 "General Technical Conditions for Belt Conveyors" and ISO 5048 international standards, and also complies with your country's relevant safety and quality standards to ensure the products are reliable and compliant.

Hello, we use a multi-layer protective packaging solution suitable for long-distance transport and international logistics requirements. The main equipment is first wrapped with anti-rust film and shockproof foam, then secured in a standard export wooden crate; fragile parts are individually reinforced to prevent damage during transportation.

Hello, it is possible to customize equipment according to customer dimensions. We have a professional R&D and design team that can customize equipment based on your specific size requirements, on-site conditions, and functional needs. We will first conduct a detailed needs analysis and then provide a customized solution that aligns with your actual production requirements.

Hello, our company has been specializing in the development, manufacturing, and sales of conveying equipment for 7 years. We have accumulated extensive experience in the industry and have served domestic and international clients in various fields such as mining, logistics, and coal processing.

Hello, our company's products have obtained multiple authoritative certifications, including the MA certificate, ISO9001 Quality Management System certification, ISO14001 Environmental Management System, ISO45001 Occupational Health and Safety Management System, 3A-level enterprise, high-tech enterprise, and multiple R&D patents, fully meeting the quality and safety requirements of both domestic and international markets. Copies of the certificates can be provided for your verification at any time.

Hello, our company currently has 51 employees, including a professional R&D team of 17 people and a production team of 25 people. We also have a well-equipped after-sales service team to ensure efficient operation throughout the entire process, from design and production to installation and maintenance.

Hello, to become our regional agent, you need to meet the following basic requirements:
① Have a certain sales network and customer resources in the conveyor equipment industry;
② Have a good reputation and financial strength in the local market;
③ Agree with our company's brand concept and product quality. Specific agency rights and support policies can be discussed further.

Hello, currently we have not yet established an official agent in your country. If you are interested in cooperating, we are willing to discuss an agency cooperation plan with you first and provide strong support in product training, marketing promotion, after-sales service, and other aspects.

Hello, we have a large collection of real-life photos and video materials of equipment application projects. We can send detailed project albums via email, covering on-site application scenarios in different industries and the operating status of the equipment for your reference.

Hello, our company is located in the Donghuan Industrial Zone, Boye County, Baoding City, Hebei Province, China, about 2 kilometers from the nearest business hotel. Transportation is convenient. When you visit for inspection, we can arrange a dedicated vehicle to pick you up and drop you off.

Hello, our company is located in the Donghuan Industrial Zone, Boye County, Baoding City, Hebei Province, China, about 237 kilometers from Beijing Capital International Airport, approximately a 3-hour drive; transportation is convenient. When you visit for inspection, we can arrange a private car for pick-up and drop-off.

Hello, the travel time from Guangzhou to our company depends on the mode of transportation. Taking the high-speed train to the nearest high-speed rail station takes 7 hours, and then transferring to a car to the factory area takes 1 hour; taking a flight to our company takes 3.5 hours to Zhengding Airport in Shijiazhuang, the capital of Hebei Province, followed by a 45-minute car transfer to our company. Driving via the highway takes approximately 21 hours in total. We can provide an optimal travel route map for your reference.

Hello, our company's specific address is Donghuan Industrial Zone, Boye County, Baoding City, Hebei Province, China. You are always welcome to visit our factory to inspect the production process and product quality on site.

Hello, we will provide a certain number of free consumable parts (such as idlers, rollers, and conveyor belt vulcanized rubber) along with the main equipment, which is sufficient to meet the daily maintenance needs during the initial operation of the equipment. Non-consumable parts can be supplied at a discounted price over the long term.

Hello, our conveying equipment belongs to industrial machinery and is mainly used in industrial production settings. There is no age limit for users. However, operators of the equipment must receive professional training to ensure safe and proper use.

Hello, we will provide you with a detailed multilingual professional installation manual (including Chinese, English, etc.). The manual covers equipment diagrams, step-by-step installation procedures, commissioning methods, common troubleshooting, and other content, to guide the installation team in completing the work efficiently.

Hello, the order supports OEM orders. Equipment can be customized according to your brand requirements, including printing your brand logo, customizing exterior colors, and adjusting device functions. We will strictly keep your brand information confidential.

Hello, we can provide small component samples (such as idlers, conveyor belt samples, etc.). Standard small samples can be provided free of charge (you only need to cover the shipping costs); customized or large samples will incur a reasonable fee, which can be deducted from subsequent official orders.

Hello, our payment terms are flexible and can be negotiated based on order volume and cooperation duration. The common payment method is bank transfer (30% prepayment, 70% balance before shipment), and a payment plan that suits both parties can be discussed.

Hello, the minimum order quantity for standard model equipment is 1 unit; the minimum order quantity for customized equipment can be adjusted according to your specific needs. We will provide flexible solutions to support your market expansion.

Hello, we are a professional conveyor equipment manufacturer with our own R&D center, production workshop, and after-sales service team, not a trading company. Therefore, we can offer you factory prices and customized services.

Hello, the delivery period for standard equipment is 30 working days after receiving the advance payment; the delivery period for customized equipment will be adjusted according to the complexity of the design and production, approximately 5 working days. We will make every effort to ensure timely delivery while maintaining quality.

Hello, our factory currently has 5 specialized production lines, including a belt conveyor production line, roller production line, and frame welding production line, with an annual production capacity of up to 3,000 tons of conveyor equipment, which can meet the large-scale order needs of our customers.